Printer Setup & Troubleshooting
- Make Sure Your Printer is powered on.
- Click on Setup to Begin your Printer Installation.
We’re here to help you set up your printer
Let’s connect your printer to a Wi-Fi or wired network or to a computer using a USB cable, but first, we need to know your printer model.
Select your Support Need
Enter your serial number, product number or product name
Printer Offline / Setup Troubleshooting
- Physical Connection:
- Check if all cables (USB or ethernet) are securely plugged into the printer and your computer.
- If using a wireless connection, ensure your printer is connected to your computer’s Wi-Fi network.
- Try moving the printer closer to your router if the signal is weak.
- Power Cycle:
- Turn off your printer and computer completely, wait a few seconds, then turn them back on.
- Printer Settings:
- Access your computer’s printer settings, verify that the correct printer is selected, and set as the default.
Advanced Troubleshooting:
- Check Print Queue:
- Open your printer queue and remove any pending print jobs.
- Restart Print Spooler:
- Go to your computer’s services settings, find “Print Spooler,” and restart the service.
- Update Printer Driver:
- Check for and install any available updates for your printer driver.
- Reinstall Printer:
- Remove the printer from your computer’s device list, then re-add it to re-install the drivers.
Specific Scenarios:
- No Paper/Ink: Check if your printer has enough paper and ink.
- “Use Printer Offline” Mode: Check your printer settings to ensure “Use Printer Offline” is not enabled.
- Network Issues: If your printer is on a network, check your router settings and ensure the network is stable.